The Fineprint

1. Introduction

Welcome to Infinity Retreat. By booking and attending any of our retreats or events, you agree to the terms and conditions outlined below. Please read them carefully before submitting your deposit.

2. Booking & Deposit

Your place is secured once we have confirmed your booking and received your deposit.

  • A minimum deposit of 20% of the total retreat fee is required to secure your place.

  • Due to the limited number of spaces, this deposit is non-refundable — please only submit it when you are certain of your intention and ability to attend.

  • If you choose to pay more than 20% upfront and cannot attend, any amount above the 20% deposit will be credited towards a future retreat of your choice.

3. Final Payment

The remaining balance must be paid by:

  • Six (6) weeks before the start of an Infinity Intensive Retreat, or

  • Three (3) months before the start of a Master Plant Dieta.

If we do not receive your remaining payment by the due date, we reserve the right to automatically charge the balance to your card on file unless you have made other arrangements with us. The remaining payment, once submitted, is also non-refundable.

4. Cancellations & Refunds

Should unforeseen circumstances prevent you from attending, please contact us immediately at playing@infinity-retreat.com.

While deposits and final payments are non-refundable, we will do our best to help. If we are able to fill your spot with another participant, we may refund some or all of your payment, depending on the fee charged to the replacement participant and other relevant factors.

5. Participation & Responsibility

By attending an Infinity Retreat, you confirm that you are physically, mentally, and emotionally fit to participate. You accept full responsibility for your wellbeing throughout the retreat.

6. Liability Waiver

Participation is entirely voluntary and at your own risk. Infinity Retreat and its facilitators accept no responsibility for personal injury, illness, loss, or damage to personal property. We strongly recommend that you arrange appropriate travel and health insurance for the entire duration of your stay.

7. Counseling Sessions — Payment Terms

Individual counseling sessions may be paid after the session has taken place, unless otherwise agreed. If you book multiple sessions as a discounted package, payment for the entire bundle is due in advance.

8. Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with Infinity Retreat — whether you join a retreat, subscribe to our newsletter, or communicate with us in any way.

What we collect
We may collect personal information such as:

  • Your name, email address, phone number, and contact details

  • Information about your booking, travel preferences, or health considerations you choose to share with us

  • Payment information (processed securely through trusted third-party providers)

  • Any other information you voluntarily provide when communicating with us

How we use your data
We use your data to:

  • Process bookings and payments for our retreats

  • Communicate important information before, during, and after your retreat

  • Respond to your inquiries and provide support

  • Send occasional updates, newsletters, or relevant offerings (only if you have given us permission)

9. Photos & Group Sharing

During our retreats, you may choose to share photos, videos, or other media in group spaces such as our WhatsApp group. By sharing this content, you grant us permission to use these images for future promotional materials, always in a respectful way that honors your privacy and our community spirit. We will always reach out to you for explicit approval before publishing any photos that clearly identify you.

10. Smalltalk with Infinity — Recordings

We offer Smalltalk with Infinity, a free online integration call every two weeks via Zoom. These calls may be recorded and used for future educational or promotional purposes. We will always let you know in advance if a call is being recorded and will ask for your explicit consent before using any part that identifies you personally.

11. How we protect your data

We take reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access. We only share your data with trusted service providers (like our payment processors) when necessary to deliver our services.

12. Your rights

You have the right to:

  • Request access to the personal information we hold about you

  • Correct or update your information

  • Withdraw consent for future communications

  • Request deletion of your data (subject to legal retention requirements)

13. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your experience. You can adjust your browser settings to refuse cookies if you prefer.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Osa, Costa Rica. Any disputes arising from your booking or participation shall be resolved under the exclusive jurisdiction of the courts of Osa, Costa Rica.

15. Questions & Contact

If you have any questions about these Terms & Conditions or our Privacy Policy, please reach out to us at playing@infinity-retreat.com. We’re here to help.